Simply browse our website, select your items and size, add them to your cart, and proceed to checkout. Follow the on-screen instructions to enter your delivery and payment details. Once your order is confirmed, you will receive a confirmation email.

We process orders quickly, so changes or cancellations may not always be possible once an order has been placed. Please contact us as soon as possible at info@classicowear.com and we will do our best to accommodate your request before the order is dispatched.

Please check your spam or junk folder first. If you still cannot find it, contact us at info@classicowear.com with the name and email address used at checkout and we will look into it for you.

Please contact our customer service team at info@classicowear.com for information on gift card availability.

All orders must be placed directly through our website at classicowear.com. This ensures your payment and personal information is fully secured through our encrypted checkout process.

We currently deliver to customers within the United Kingdom only.

We offer free shipping on all orders within the United Kingdom. There is no minimum order requirement.

Below is a summary of our delivery timeframe:

• Order cutoff time: 22:00 (GMT). Orders placed after this time will begin processing the next business day.
• Order handling time: 1–2 business days (Monday to Friday)
• Transit time: 5–8 business days (Monday to Friday)
• Estimated total delivery time: 6–10 business days

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your order at any time on our Order Tracking page.

If your order has not arrived within 10 business days of placing it, please first check your tracking information on our Order Tracking page. If there are no updates or you believe your parcel may be lost, contact us at info@classicowear.com and we will investigate with the carrier on your behalf.

No. All duties and import fees are covered by us. You will not be charged any additional fees upon delivery.

Handling and transit times are based on business days (Monday to Friday), excluding UK public holidays. Orders placed on weekends or public holidays will begin processing on the next available business day.

We offer a 30-day return window from the date you receive your order. Items must be unworn, unwashed, and in their original condition with all tags still attached. For full details, please visit our Return Policy page.

1. Email us at info@classicowear.com with your order number and reason for return.
2. Our team will respond with a return authorisation and instructions within 1 business day.
3. Repack the item securely in its original packaging, ensuring all tags are still attached.
4. Drop the parcel off at your nearest carrier location as instructed in the return authorisation email.

• Faulty, damaged, or incorrect items: We will cover the full cost of return shipping.
• Change of mind / wrong size: The return shipping cost is the responsibility of the customer. Original shipping costs are non-refundable.

Once we receive and inspect your return, your refund will be processed within 7 business days back to your original payment method. Processing times may vary depending on your bank or payment provider.

Yes! We are happy to help with exchanges. Please contact us at info@classicowear.com with your order number and the item you'd like to exchange for, and our team will assist you.

Yes. The following items are not eligible for return for hygiene and safety reasons:

• Underwear, swimwear, and hosiery (unless faulty)
• Items marked as final sale or non-returnable in the product description
• Items that have been worn, washed, or have had their tags removed

If an item arrives faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement under the Consumer Rights Act 2015 — regardless of our standard 30-day return window. Please contact us immediately at info@classicowear.com with your order number and photos of the issue.

We accept the following payment methods:

• American Express
• Apple Pay
• Google Pay
• Maestro
• Mastercard
• Shop Pay
• Visa

Yes. Our website uses SSL encryption and our checkout is powered by Shopify, which is certified Level 1 PCI DSS compliant — the highest standard of security certification in the payments industry. We do not store your card details on our servers.

Payment is taken in full at the time of purchase. Your order will not be processed or dispatched until payment has been successfully received.

If your payment was declined, please double-check your card details, billing address, and available funds. If the issue persists, try an alternative payment method or contact your bank. You are also welcome to reach out to us at info@classicowear.com for assistance.

Yes. A full order confirmation and payment receipt will be sent to the email address you provided at checkout.