Refund policy

Last updated: May 26, 2026

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days from the date of delivery for a refund or exchange, provided it meets the conditions below.

This return policy applies to orders delivered to the United Kingdom. Nothing in this policy affects your statutory rights under UK consumer protection laws.

A. Return Eligibility

To qualify for a return, please ensure that:

The item is unused, unworn, and in its original packaging.
All original tags and accessories are included.
Proof of purchase (order number or receipt) is provided.

Items that have been used, washed, or damaged by the customer are not eligible for return.

B. How to Start a Return

To initiate a return, please contact our support team at info@classicowear.com with your order number and the reason for return.

Once your request is approved, you will receive: return instructions, and the correct return address for your order.

Returns sent without prior authorisation will not be accepted.

C. Return Address

All returns are processed through our international fulfilment partner:

Return Centre: No. 160 Nijiayan Road, Jiangbei District, Ningbo, Zhejiang 315000, China

This is our international fulfilment partner's address for processing returns. Please contact our customer support team before returning any items. They will provide you with the correct return instructions. The return shipping costs are the responsibility of the customer. We provide this address transparently to comply with international consumer standards.

D. Return Costs

If an item arrives damaged, defective, or incorrect, we will send you a replacement free of charge. In this case, all shipping and handling costs are covered by us, and you may keep the original item.

For all other return reasons (change of mind, size, colour, or any voluntary return), the return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.

For any return that does not qualify for the two situations described above, the customer is responsible for all return shipping costs.

We do not charge any restocking fees. Only the return shipping costs, where applicable, are the responsibility of the customer.

E. Refunds

Once your return is received and inspected, you will be notified by email. If approved, your refund will be processed to your original payment method within 7 days.

F. Exchanges

If you would like to exchange an item for a different size, colour, or style, you may keep the original product. We will send the replacement item, and you will only be charged for the applicable taxes and shipping costs. All other product costs for the exchange are covered by us.

G. Damaged or Wrong Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery or as soon as reasonably possible at info@classicowear.com with photos of the issue. We will offer a replacement and in some cases a full refund as quickly as possible.

H. Contact Information

Store Name: Classico Wear
Email: info@classicowear.com
Telephone: +44 20 80891072
Customer Service Hours: Monday to Friday: 09:00 – 19:00 (GMT)
Customer service will respond within 24 hours on business days.

I. Business Information

Classico Wear is operated by LOOMISS LTD
Company Registration Number: 17176290
D-U-N-S Number: 234775050
Registered Office (Administrative Only): 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Warehouse Address: No. 160 Nijiayan Road, Jiangbei District, Ningbo, Zhejiang 315000, China

Need help?

Frequently Asked Questions

Where do you deliver, and how much does it cost?

We deliver to customers across the United Kingdom. Shipping is free on all orders — no minimum spend required. Orders are typically delivered within 6–10 business days from the date of purchase.

What if something doesn't fit?

Not a problem. You have 30 days from the date of delivery to return any item, as long as it's unworn, unwashed, and still has its tags attached. Once we receive and inspect your return, your refund will be processed within 7 business days back to your original payment method. Full details are in our Return Policy.

How do I get in touch?

You can email us at info@classicowear.com or call us on +44 20 80891072. Our team is available Monday to Friday, 09:00 – 19:00 (GMT), and we aim to reply to all emails within 24 hours on business days.